Terms and Conditions

Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which I supply any of the products (Products) listed on our website www.louisajane.co.uk (our site) to you.  Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from my site.  You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

How the contract is between you and us

After placing an order, you will receive an email from me acknowledging that I have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a Product.  All ordered are subject to acceptance by me, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation).  The contact between us (Contract) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.


All items are subject to availability.

Most items can be ordered even if I have sold out, there may be a slight delay whilst I make the order.

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Orders may be sent in more than one parcel there will be no additional charge for this.

We do not accept orders from addresses outside the UK and Channel Islands, European Union and European Economic Area.

Portrayal of products

All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.

While every effort has been made to portray items accurately, slight variations may occur.


You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods and return them to me in unused condition and in the original packaging.

To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

If you wish to exercise this right prior to despatch of goods please email me at louisajanesmith@btinternet.com

Please note your right to return products does not apply to personalised items or those made to your specifications. These may only be returned if they are faulty.

Liability disclaimer

Louisa Jane’s total liability for any claim howsoever shall not exceed the price of the goods supplied by Louisa Jane to the customer. Louisa Jane shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Louisa Jane by statute. Louisa Jane cannot accept any liability for a failure to comply with instructions specifically stated in the catalogue. Louisa Jane does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until 14 days after delivery. Your statutory rights are not affected by this statement.

When you place an order to purchase a product from Louisa Jane, your order represents an offer to me to purchase a product which is accepted by me by way of a despatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such despatch note do not form part of the contract.

Louisa Jane endeavours to check the accuracy of the information on this site. However, Louisa Jane does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site, you are entitled to reject the goods and return them to me.


Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web.


Louisa Jane Ltd shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.

Any other questions?

If you have any questions please contact me:

Phone: 07811 345982

Post:    Louisa Jane

Porch House

1 Middle Street

Great Gransden


SG19 3AD

Email: Louisajanesmith@btinternet.com

 Legal identity

Louisa Jane is the trading name of Louisa Jane Ltd.

The registered office is Porch House, 1 Middle Street, Great Gransden, Cambridgeshire, SG19 3AD.

Information held:

If you have shopped with me I will hold your name, address, telephone number and email address. I will also hold the delivery address(es) for your orders. I will also maintain a record of your product selections.

Information we use:

We use the information we hold on your records for operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.